Prices in Australian dollars Tracked delivery Australia-wide Every console tested before it leaves the shop 30-day returns on every order Packed in Coleambally, NSW Secure checkout: Visa · Mastercard · PayPal · Apple Pay Prices in Australian dollars Tracked delivery Australia-wide Every console tested before it leaves the shop 30-day returns on every order Packed in Coleambally, NSW Secure checkout: Visa · Mastercard · PayPal · Apple Pay
Game gum tree

Delivery, Payment & Returns

Everything you need to know about getting your order from our shop to your door — and back again if it isn’t right. No late fees, promise.

1.Delivery

  1. 1.1

    We ship Australia-wide from Coleambally, NSW. Orders placed before 1pm AEST on a business day are usually packed the same day.

  2. 1.2

    Delivery options at checkout:

    • The slow road — free, 7–12 business days.
    • Australia Post tracked — A$9.95, 3–7 business days.
    • Express post — A$18.95, 1–3 business days to most metro areas.
  3. 1.3

    Remote and regional deliveries may take a few extra days. Every parcel is tracked and you receive the tracking number by email.

  4. 1.4

    We currently deliver within Australia only.

2.Packaging

  1. 2.1

    Boxes are double-walled, cartridges travel in sleeves and consoles are wrapped like they owe us money. We reuse clean packing material wherever we can.

3.Payment

  1. 3.1

    We accept Visa, Mastercard, PayPal and Apple Pay. All prices are in Australian dollars and include GST where applicable.

  2. 3.2

    Your payment is processed securely by our payment providers when your order is placed. We do not store card numbers.

4.Change-of-mind returns

  1. 4.1

    Changed your mind? You can return any item within 30 days of delivery, as long as it is in the same condition you received it and any seals are intact.

  2. 4.2

    To start a return, email [email protected] with your order number. We will send you return instructions. Change-of-mind return shipping is paid by you.

5.Faulty or not as described

  1. 5.1

    If an item arrives faulty, damaged or not as described, contact us within 30 days and we will cover return shipping and offer a repair, replacement or refund in line with the Australian Consumer Law.

  2. 5.2

    Consoles and electronic accessories also carry our 90-day working guarantee.

6.Refunds

  1. 6.1

    Refunds are issued to your original payment method within 5 business days of the return reaching us. Your bank may take a few more days to show it.

Questions about this document?

Write to us and a real person from our team will reply within two business days.

[email protected]