Prices in Australian dollars Tracked delivery Australia-wide Every console tested before it leaves the shop 30-day returns on every order Packed in Coleambally, NSW Secure checkout: Visa · Mastercard · PayPal · Apple Pay Prices in Australian dollars Tracked delivery Australia-wide Every console tested before it leaves the shop 30-day returns on every order Packed in Coleambally, NSW Secure checkout: Visa · Mastercard · PayPal · Apple Pay
Game gum tree

Privacy Policy

We used to keep member cards in a shoebox under the counter. These days your details live in a secure system, but the principle is the same: we only keep what we need, and we never sell it. This policy explains how Game gum tree handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.What we collect

  1. 1.1

    When you order or contact us we collect:

    • your name, email address and phone number;
    • your delivery address;
    • your order history and any messages you send us;
    • technical data such as your browser type and pages visited on our site.
  2. 1.2

    Payment card details are handled by our payment providers. We never see or store your full card number.

2.Why we collect it

  1. 2.1

    We use your information to:

    • process, ship and track your orders;
    • answer your questions and handle returns;
    • keep our website secure and working properly;
    • meet our legal obligations, for example tax record keeping.
  2. 2.2

    We will only send you marketing emails if you ask us to, and every email includes a way to unsubscribe.

3.Cookies

  1. 3.1

    Our site uses a small number of cookies and local storage entries to keep your cart, remember your favourites and record your cookie choice. We do not use advertising cookies.

  2. 3.2

    You can decline non-essential cookies in the banner shown on your first visit, or clear them at any time in your browser settings.

4.Sharing

  1. 4.1

    We share information only with the service providers we need to run the shop: our delivery partners (such as Australia Post), payment providers and hosting provider. They may only use it to provide their service to us.

  2. 4.2

    Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to ensure the information is protected to a standard comparable with the Australian Privacy Principles.

5.Storage and security

  1. 5.1

    We keep order records for as long as required by Australian tax law (generally five years) and delete or de-identify other information when it is no longer needed.

  2. 5.2

    Information is stored on secured systems with restricted access. No system is perfect, but we treat your data like the rarest cartridge in the shop.

6.Your rights

  1. 6.1

    You may ask to access or correct the personal information we hold about you by emailing [email protected]. We will respond within 30 days.

  2. 6.2

    If you are unhappy with how we have handled your information, please contact us first. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner.

Questions about this document?

Write to us and a real person from our team will reply within two business days.

[email protected]